Privacy Policy

Learn how Jaya's Academy collects, uses, and protects your personal information across all our online tutoring services.

Last Updated May 15, 2025
Applies Worldwide
Effective Immediately

1. Information We Collect

We collect information you provide directly and automatically when you use our services.

Personal Information

Name, email address, phone number, date of birth, billing information, academic level, and learning preferences.

Usage Information

IP address, browser type, device information, pages visited, time spent, referral sources, and interaction data.

We also collect information when you contact us, book a trial class, make a payment, or participate in surveys.

2. How We Use Information

We use the information we collect to:

  • Provide and improve our tutoring services
  • Match students with the best tutors
  • Communicate updates, offers, and educational content
  • Process payments and manage your account
  • Ensure platform security and prevent fraud
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share data only with:

  • Trusted tutors (limited info required to deliver classes)
  • Service providers (e.g., payment processors, email platforms)
  • Legal authorities when required by law
  • Business partners with your consent

4. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, access controls, and regular security reviews.

5. Your Rights

You have the right to access, update, delete, or restrict your personal information. Contact us anytime to exercise your rights.

6. Cookies & Tracking

We use cookies and similar technologies to keep the site working, remember preferences, and understand how visitors use our pages.

Essential Cookies

Required for security, session management, and core site features. These cannot be switched off in our systems.

Analytics

Help us measure traffic and improve content. You can control cookies through your browser settings at any time.

7. Data Retention

We keep personal information only as long as needed for the purposes described in this policy, or as required by law.

  • Enrolment and billing records are retained for the duration of your relationship and a reasonable period afterward
  • Session notes and learning progress data are kept while programs are active and for follow-up support
  • When retention is no longer necessary, we securely delete or anonymise the data

8. Children's Privacy

Our services are used by families and students, including minors enrolled by a parent or legal guardian.

  • Parents or guardians provide account and enrolment details on behalf of students under 18
  • We collect only the student information needed to deliver tutoring safely and effectively
  • Guardians may request access to or deletion of a child's data by contacting us

9. Third-Party Services

Our websites may include links to external sites or tools that we do not operate.

If you follow a link to a third-party website or service, their privacy practices apply - not ours. We encourage you to review the privacy policy of any site or tool you use before sharing personal information.

10. International Transfers

Jaya's Academy serves families across multiple regions. Your information may be processed in countries other than where you live.

Global Delivery

Tutors, advisors, and systems may operate across the UK, Australia, USA, India, and other regions we serve.

Safeguards

Where data is transferred internationally, we apply appropriate contractual and technical protections required by applicable law.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

  • The “Last Updated” date at the top of this page will change when we publish revisions
  • Continued use of our websites or services after changes means you accept the updated policy
  • For significant updates, we may provide additional notice by email or on the site